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Frequently Asked Questions

Will COVID-19 affect my shipment?

Parcels are still shipping internationally using Air Freight Flights.

Delivery times have not been affected.

Please follow the tracking on your shipped order. You can also use to monitor your tracking number.

Do you ship worldwide?

Yes we ship worldwide.

Do I need a prescription to order?

No prescription is required to order products from us.

Do you sell Botox?

We do not sell Botox or any products with toxins for which a prescription/license is required.

What can I use with a Hyaluron Pen?

Saypha Filler and Juvederm Volbella are both suitable for use with the Hyaluron Pen. They have been tested by several trained and certified customers using the Hyaluron Pen and are referred to as compatible products. 

Where are you based?

Our company is registered and based in the United Kingdom.

Where are items shipped from?

Items are shipped from our UK fulfilment warehouse.

Where do products originate from?

All products originate from Europe where they are manufactured. 

Are your products authentic?

This is a question we are asked a lot and can understand why customers have this concern. 

All products are genuine and manufactured in Europe. Many of the branded versions such as Juvederm Ultra 2, Ultra 3, Ultra 4 and Ultra Smile are manufactured in Europe, which is why many of our global customers have never heard of these versions before. We can assure you they are authentic and can be found here:

The sterile gel syringe is sealed and protected inside an air-tight package to ensure no tampering. This is further protected by the outer branded sealed box. The manufacturers have ensured optimum protection of the main gel product.

Each sealed box has the following information displayed on the side:

  • Lot number
  • Date of manufacture
  • Expiry date
  • Code or Ref.

We advise lots of customers to visit our Instagram page to get a feel of our company behind the scenes and view some of our product lines that are being prepared for despatch to our clients.

We advise all treatments are carried out by a medical professional who specialises in administering dermal filler treatment.

Is there a minimum order quantity?

No, there is no minimum order requirement to make a purchase. 

Do I need to register to checkout?

You have the option to register an account or checkout as a guest.

How secure is the website for taking credit card payments? is a SSL Secure website. The https in our URL address is the secure version of http.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Why does my card keep getting declined?

The most common reason is because your card may have an international block.

We recommend contacting your bank to notify them that you're going to make an international payment, so there is no likelihood of your card payment failing. 

Your payment should go through afterwards, but we cannot say how long the block is lifted for. 

If you still have problems, try using a new browser.


How long does delivery take?

Tracked delivery to international destinations usually takes 3-10 working days depending on your location, however please expect possible delays due to COVID-19 reducing the number of flights and possible reduced carrier services in your local area.

You will receive email updates for your parcel.

Do you accept returns?

Please check our Returns Policy for more details. You have 14 days to return items, unopened and unused back to us. All returns must be sent by trackable delivery. 

Can I change my order after I’ve just placed it?

You are only able to change your order if you contact us before it is despatched. If you’ve placed your order after 13.30 GMT UK, it won’t be despatched until the next day anyway, so you will have an opportunity to change if required.

If we change your order, any difference in price will be credited to you with a voucher. Alternatively if the product is more expensive, we will send you a link to pay the difference.

When will my order be despatched?

We despatch your order within 24 hours if it is in stock and taking into consideration time zone differences. For example, if your order is received before 13:30 GMT, it will be despatched the same working day. If it is received after 13:30 GMT, it will be despatched the next working day.

Any items that are not in stock will take up to 5 days to receive in stock and you will be notified and updated on the despatch date for your order.