Frequently Asked Questions
Do you ship worldwide?
Yes we ship worldwide.
Do I need a prescription to order?
No prescription is required to order products from us.
Do you sell Botox?
We do not sell Botox or any products with toxins for which a prescription/license is required.
Can I carry out the treatment myself?
We advise all treatments are carried out by a certified aesthetican or nurse who specialises in administering dermal filler treatment.
What can I use with a Hyaluron Pen?
Saypha Filler can be used with a hyaluron pen. It has been tested by several trained and certified customers using the Hyaluron Pen and is referred to as a compatible product.
Where are you based?
Our company is registered and based in the United Kingdom.
Where are items shipped from?
Items are shipped from our UK fulfilment warehouse.
Where do products originate from?
All products originate from Europe where they are manufactured.
Are your products authentic?
This is a question we are asked a lot and can understand why customers have this concern.
All products are genuine and manufactured in Europe. Many of the branded versions such as Juvederm Ultra 2, Ultra 3, Ultra 4 and Ultra Smile are manufactured in Europe, which is why many of our global customers have never heard of these versions before. We can assure you they are authentic and can be found here:
The sterile gel syringe is sealed and protected inside an air-tight package to ensure no tampering. This is further protected by the outer branded sealed box. The manufacturers have ensured optimum protection of the main gel product.
Each sealed box has the following information displayed on the side:
- Lot number
- Date of manufacture
- Expiry date
- Code or Ref.
We advise lots of customers to visit our Instagram page to get a feel of our company behind the scenes and view some of our product lines that are being prepared for despatch to our clients.
Is there a minimum order quantity?
No, there is no minimum order requirement to make a purchase.
Do I need to register to checkout?
You have the option to register an account or checkout as a guest.
How secure is the website for taking credit card payments?
https://www.foxyfillers.com is a SSL Secure website. The https in our URL address is the secure version of http. Your credit card details are completely safe when entered during the checkout process.
Our site is integrated with 3D Secure cardholder authentication, also known as Verified by Visa, Mastercard SecureCode or American Express SafeKey. This allows us to verify the identity of the customer and prevent fraud, by redirecting them to their bank's authentication page to enter a secure passphrase or use two-factor authentication.
Why does my card keep getting declined?
The most common reason is because your card may have an international block.
We recommend contacting your bank to notify them that you're going to make an international payment, so there is no likelihood of your card payment failing.
Your payment should go through afterwards, but we cannot say how long the block is lifted for.
If you still have problems, try using a new browser.
Can I pay by bank transfer?
Yes, we do allow customers to pay by bank transfer. Please email us at email@example.com for more details on how to do this and we shall contact you back.
How long does delivery take?
Tracked delivery to international destinations takes 4-5 working days. You will receive email updates for your parcel.
Do you accept returns?
We do not accept returns as we check all our product packaging is intact before it leaves us. We also check each order carefully to ensure the correct items are sent. Our team check your order multiple times. Please check our Returns Policy for more details.
Can I change my order after I’ve just placed it?
You are only able to change your order if you contact us before it is despatched. If you’ve placed your order after 13.30 GMT UK, it won’t be despatched until the next day anyway, so you will have an opportunity to change if required.
If we change your order, any difference in price will be credited to you with a voucher. Alternatively if the product is more expensive, we will send you a link to pay the difference.
When will my order be despatched?
We despatch your order within 24 hours if it is in stock and taking into consideration time zone differences. For example, if your order is received before 13:30 GMT, it will be despatched the same working day. If it is received after 13:30 GMT, it will be despatched the next working day.
Any items that are not in stock will take up to 5 days to receive in stock and you will be notified and updated on the despatch date for your order.