Cancellations

Cancellations are not possible if the order has started to be processed by the warehouse. Please email us and we shall notify you if the warehouse has already started shipping your package. 

Please request return instructions instead. 

If we receive your cancellation the following working day, a 2% fee is applicable to cover our refund fees. Cancellations picked up on our same working day are not subject to any refund fees being deducted.

Returns

We do not accept returns for open boxes and no refund is applied to boxes that have been opened. Boxes are fully inspected once we receive them.

Returns Process:

1. You have 14 days from the date of delivery to notify us of any reason to request a return.
2. Email hello@foxyfillers.com with photos of the unopened box(es)
3. We will then send you instructions on how to return.
4. Please follow the return instructions carefully so we don’t incur any import customs fees. If the return instructions are not followed properly, we will deduct any customs fees from the total refund.
5. You must email your new tracking number to hello@foxyfillers.com so we can monitor the return.
6. Return postage is paid for by the customer. 

We are unable to process a return after 14 days from the delivery date. 

You must wait for your return to reach us before we process a refund. Shipping costs are not refunded. Returns are at your own risk and we do not accept any responsibility for loss during the returns transit. 

If a parcel is returned to us because it could not be delivered to you (either because you were not available, refused delivery, or could not collect it from the local post office), including any reason for us not receiving your package back, we are unable to refund you until it returns. The original shipping cost, duties we had to pay for your package to arrive in your country, and the return costs imposed by carriers such as DHL will be deducted from any refund. 

USA Returns

Following the new US Executive Order to apply duties on all item being shipped To USA, we ship packages on a DDP (delivered duty paid) basis which means all import duties and taxes are covered by us in advance to export your goods. The duties amount depending on the country of manufacture is deducted from all returned items before we process a refunnot